The Director of Operations is the operational officer and administrator over all direct care services provided across all family homeless shelters. The Director of Operations is responsible for ensuring that all family shelters are operated in a structured, safe, courteous, and respectful manner in accordance with DHS Part 900 regulations, New York State Social Services, OTDA and NYC DHS contracted agreement. The Director of Operations ensures the shelters provide supportive, nurturing and appropriate services for all children residing in all family shelters. The Director of Operations ensures that proper boundaries are established between all staff and clientele and that all inhabitants of the family shelters understand the expectations that are inherent when working and/or residing within a Salvation Army operated family shelter. This director also conducts incident investigations.