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Job Category

Job Title: BTG Case Manager
Date Posted: 08/22/2014
Location: Springfield , Massachusetts
Division: Massachusetts
Department: Springfield Corps
Category: Youth Work

Principle Function

To develop with the client a service strategy which includes goals and objectives.

Duties and Responsibilities:

  1. The Case Manager will work one on one with the clients to assess and report needs to Program Director

  2. They will communicate regularly with school personnel to access the needs and success of each student.

  3. The Case Manager will work with parents and students who lapse from the program to determine the cause of the problem.

  4. Interviews and counsels clients requesting assistance with personal problems, in the process assessing client needs and the possible causes of problem and suggests solutions.

  5. Exercise judgment in choosing the approach to solve client’s problem by analysis of data and input from Director of Social Services or Program Director.

  6. Maintains a roster of community resources for referring clients to available services at other agencies.

  7. Supplies clients with information regarding services or programs within the Salvation Army

  8. Completes case notes for each client, which may include typing and filing.

  9. Maintains records according to agency regulation

  10. Attends meetings as directed.

  11. Completes any other related duties specified by supervisor or commanding officer’s.



Education Requirements

He/She must be at least 21 years old and a college student, preferably a college graduate with an Associate Degree in Social Work.

Work Experience

Preferred some experience in social work, psychology, interpersonal communication, or crisis/personal counseling.

Other Qualifications

  • Maintain frequent contact with organizations, which directly influence the Army’s reputation or performance.

  • Work is pre-planned by or approved by supervisor; progress checked at intervals.

  • Ability to operate office equipment

  • Ability to communicate effectively

  • Must be able to work independently, have confidence and handle pressure

  • Ability to make decision affecting people’s lives.

Contact Information:
Karen Brotherton
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