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Job Title: Customer Service Associate (P/T $11.00/hr)
Date Posted: 03/17/2015
Location: Dorchester, Massachusetts
Division: Massachusetts
Department: Business/Kroc
Category: Customer Services

Principle Functions: The Customer Service Associate’s responsibilities include welcoming guests, answering telephone calls, data entry, selling and/or verifying memberships through POS system, providing information, and assistance and answering questions about available programs. Duties and Responsibilities: 1. Provide great customer service to all members and guests. 2. Ensure that all customers, clients and members are given prompt and courteous service. 3. Must be able to handle cash, make change and operate the Frontline computer software. 4. Wait on customers, clients and members according to established procedures. 5. Handle merchandise and concession sales. 6. Promote/sell programs and special events, making insightful recommendations that reflect the needs/interests of members. 7. Receive and handle incoming telephone calls, visitors and emails in a friendly and businesslike manner; direct calls/inquiries to appropriate program/staff in a timely manner. 8. Maintain progressive knowledge of all programs, facilities and special events. 9. Observe and identify customers, clients and members that may be recommended candidates for scholarship. Provide assistance for scholarship application process. 10. Be responsible for maintaining the orderliness and cleanliness of the Point of Sale (POS) stations and kiosks. Keep sales area clean and neatly arranged at all times. 11. Assist in maintaining cleanliness and neat appearance of public areas. 12. Provide administrative support to include filing, data entry and mailing. 13. Take ownership of member/facility issues by notifying the appropriate department, staff, manager to resolve issue, or by handling simple issues personally. 14. Adhere to RJKCCC operations as well as all policy procedures as adopted by Administration. 15. Observe all safety rules and regulations. 16. Attend staff meetings as assigned. 17. Provide referral information to meet individual and family needs. 18. Report all injuries in a timely manner and according to procedure. 19. Must attend and complete child safety training as facilitated by the Salvation Army. 20. Perform other duties as assigned and more appropriately defined in the operations manual. 21. To represent The Salvation Army’s spiritual and social mission


Education/Certification Requirements: High school diploma or GED equivalency. Work Experience: • Previous cashier and/or customer service experience helpful. • Computer software application experience helpful. Ability to use new software programs with basic training. • Ability to communicate effectively with clientele and staff. • Demonstrate the ability to relate positively and energetically with staff, clients, members and customers. • Must be able to work independently, with minimal supervision. • Must have strong verbal and written communication skills. • Thrive in a team-oriented environment. Be a team player. • Ability to work in a fast-paced environment and maintain poise under pressure. • Excellent telephone skills. • Proficient typing skills. MISCELLANEOUS: Flexibility and a cooperative spirit are crucial characteristics of the individual who holds this important position. The Salvation Army reserves the right to revise or change job duties and responsibilities as the need arises. Its facilities and vehicles provide a smoke and drug free work environment for all employees and volunteers.

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